Frequently asked questions
Everything about accounts, funding, plans and withdrawals. Still stuck? Get in touch.
Getting started
Register with your email, confirm it from the link we send, then complete identity verification from your dashboard. The whole process usually takes under ten minutes.
Yes — each plan has its own minimum, shown on the Plans page. The entry-level plan starts low so you can begin small and add more later.
To withdraw funds, yes. You'll upload a government ID and a selfie; our team reviews it and you're notified once approved. You can browse and even deposit before verification completes.
We serve investors across many jurisdictions. Some regions are restricted for regulatory reasons — you'll be told at sign-up if yours is unavailable.
Funding your account
By bank transfer or by crypto (USDT, BTC and others, depending on what the operator has enabled). Your wallet is credited once the payment is confirmed.
Crypto deposits with auto-verification are usually credited within minutes of reaching the required confirmations. Bank transfers and manually-reviewed payments are credited once our team confirms receipt, typically within one business day.
For auto-verified crypto deposits we add a small unique amount so the incoming transfer can be matched to your account automatically. Send the exact figure shown and it credits itself.
We don't charge a deposit fee. Network fees on crypto transfers are set by the blockchain, not by us.
Plans & returns
Every plan — its rate, term, minimum, maximum and fees — is configured and published by our administrators before you invest. Nothing is hidden.
Yes, and it's deliberate. Each plan's normalised effective monthly return is capped at a sustainable ceiling that is enforced in code — an administrator cannot raise it from a dashboard. Slower and steadier, built to keep paying.
On the plan's schedule — daily, weekly or monthly depending on the plan — starting from your investment date. Each payout appears in your ledger and adds to your available balance.
It depends on the plan: most return your capital in full at the end of the term; some pay it back gradually alongside earnings. The plan page states which.
Yes. Early exit returns your outstanding principal to your available balance, minus any early-exit penalty the plan specifies.
No. Returns are targets, not guarantees, and all investing carries risk including the possible loss of capital. Please read our Risk Disclosure.
Withdrawals
Add a payout method (bank or crypto), then request a withdrawal from your available balance. The amount is held immediately and our team reviews and pays it.
Most are reviewed within one business day. Once approved, payout speed depends on the method — crypto is typically same-day, bank transfers can take longer.
Any fee and cooldown period are set by the operator and shown on the withdrawal screen before you confirm.
The full amount is returned to your available balance and you're told why. You can correct the details and request again.
Security & account
Passwords are hashed with Argon2, sessions are hardened, and you can enable two-factor authentication. Staff accounts require it.
Yes. Deposits, earnings, principal returns, referral bonuses, withdrawals and any adjustments are all recorded in an append-only ledger that you can view and export.
Use one of the backup codes you saved when you enabled two-factor authentication. If you've lost those too, open a support ticket and our team will help you recover access.
Share your referral link. When someone who signs up through it makes an investment, you earn a bonus — a percentage of their principal, capped by our policy — credited to your wallet.